Soft Skills Topic: Customer Service
TV Genre Style: Dramedy
Status: Available Now! (www.customerserviceintel.com)
Description: A recent report revealed that U.S. businesses lose an estimated $83 billion annually due to poor customer service! Improve your customer service now and heal your culture in the process. CUSTOMER SERVICE INTELLIGENCE™ is the most comprehensive customer service product on the market. This training program addresses the customer service mindset at the cultural level and is suitable for whole-company (Enterprise 360) training. Click the video to the far right for the 4 minute Trailer!
CUSTOMER SERVICE INTELLIGENCE is a Dramedy twist on award-winning television franchises like CSI. The investigative feel and plot twists keep Learners on their toes. It’s 2020. In the glare of the Los Angeles spotlight, Dr. Ben Chase and the behavioral science detectives of the Customer Service Unit (CSU) are dispatched to a missing customer case. Business as usual, right? They think so. But they’re about to run head-on into three of the toughest cases of their careers.